Contact Us

If you have any questions about Pharmacy Benefit Dimensions, feel free to contact us.

Members

Have a question? Our Pharmacy Benefit Dimensions’ member services department is here to help with questions regarding your plan, benefits, etc. To reach us, call 1-888-878-9172, Monday through Friday between the hours of 8 a.m. to 8 p.m. You can also email PBMClientSupport@pbdrx.com.

Pharmacy Benefit Dimensions PDP

Have a question? If you are a Pharmacy Benefit Dimensions PDP member, please contact our Medicare Services department at (716) 250-4401 or 1-800-665-1502 (TTY users call: 800-432-1110). Representatives are available Monday - Sunday, 8 a.m. – 8 p.m. (Oct. 1 – Feb. 14:), and Monday – Friday, 8 a.m. – 8 p.m. (Feb. 15 – Sep. 30).

Employers

Already a Pharmacy Benefit Dimensions client? As a current client you may contact your dedicated Client Account representative for specific questions regarding your plan at 1-800-665-3089 or email PBMClientSupport@pbdrx.com.

Want to learn about the benefits of being a Pharmacy Benefit Dimensions client? For more information on how you can gain greater control and cost savings on your prescription drug program, contact our Sales Department at (716) 635-3578 or email PBDSales@pbdrx.com

Brokers

To learn more about the benefits of partnering with Pharmacy Benefit Dimensions, contact us at (716) 635-3578 or email PBDSales@pbdrx.com