Welcome,
Medicare Members!
You're in the right place if you're a Pharmacy Benefit Dimensions or Independent Health Medicare Member with a Medicare Part D prescription drug plan.
Not sure? Review the information on your provided card.
Welcome,
Medicare Members!
You're in the right place if you're a Pharmacy Benefit Dimensions or Independent Health Medicare Member with a Medicare Part D prescription drug plan.
Not sure? Review the information on your provided card.
What You Need to Know
Contact our Member Services Department
Have a question? If you are a Pharmacy Benefit Dimensions or Independent Health Medicare PDP Member, please contact your designated Medicare Member Services Department.
Email Us
Pharmacy Benefit Dimensions Member
pbdmedicareserving@pbdrx.com
Independent Health Member
medicare.help@independenthealth.com
Call Us
1-800-667-5936 or (716) 504-4444
(TTY users call 711)
Monday - Sunday, 8 a.m. - 8 p.m. ET
(Oct. 1 - Mar. 31)
Monday - Friday, 8 a.m. - 8 p.m. ET
(Apr. 1 - Sep. 30)
Access the Portal
Pharmacy Benefit Dimensions Member
Log In
Independent Health Member
Log In to MyIH
Ready to go paperless?
Enroll in paperless delivery today within your PBDRx Member Portal.
Additional Resources
Forms
Drug Coverage Determination Form
Request an exception.
Redetermination Form
Request an appeal on a prescription drug denial.
Appointment of Representative Form
File an appeal on someone else's behalf.
Prior Authorization Form
Request for a non-formulary prior authorized drug exception or step therapy.
Pharmacy Claim Form
Submit a prescription drug receipts for reimbursement.
Member Complaint Form
File a complaint, dispute, or level of dissatisfaction.
HIPAA Form
Share protected health information.
FAQs
Use our formulary to see which medications are covered.
Use our pharmacy directory to find in-network pharmacies by zip code.
You may be eligible to have a 90-day supply of your maintenance medication delivered to your door through a mail order pharmacy. Learn more about this free benefit with our mail order pharmacy options.
Pharmacy Benefit Dimensions denied your request for coverage of (or payment for) a prescription drug. You have the right to ask us for a redetermination (appeal) of our decision. Use this form to appeal this decision.
5-Star Medicare EGWP
Five consecutive years of 5-Star ratings – Pharmacy Benefit Dimensions has earned a 5-Star Rating from CMS for our Medicare Employer Group Waiver Plan (EGWP) Prescription Drug Plan (PDP) for 2026.
With our 5-Star EGWP, you’re choosing:
- Excellence in service
- Top-rated performance
- Cost-effective, patient-centric solutions
Independent Health Medicare Member with a Medicare Part D Prescription Drug Plan?
Contact Independent Health for questions regarding your Independent Health medical coverage.
Pharmacy Benefit Dimensions is a subsidiary of Independent Health. Independent Health is a PDP with a Medicare contract. Enrollment in Pharmacy Benefit Dimensions PDP depends on contract renewal between Independent Health and CMS.
Notice of Availability of Language Assistance Services and Nondiscrimination Statement
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Last Updated 03/31/2026