COVID-19 Coronavirus Update
Pharmacy Benefit Dimensions’ top priority is to protect the health and well-being of all our members and the safety of our employees and their families.

Pharmacy Benefit Dimensions’ Preparedness

We have a comprehensive incident response plan in place to help ensure we would deliver coverage and services to our members with no interruption.

Our employees have work-from-home capabilities to keep the company running at near full capacity if we need to close access to our onsite facilities.

Member FAQ

We have worked diligently with our parent company, Independent Health, on preparedness efforts, which includes business continuity. Our commitment to our members is that they receive the same quality service and support they expect and deserve. Our teams are prepared with appropriate technology, skills and resources to assist you in any capacity.

We are closely monitoring developments through federal, state, and local health agencies, which are tracking the spread of the disease and continuing efforts to contain it. Because this is a rapidly evolving issue, we are encouraging our members to visit the federal Centers for Disease Control website.

Call your primary care provider and explain your symptoms and any recent travel history or close contact with someone who has. Before seeking health care, call ahead to the facility and tell them your situation. They will give you instructions on how to get care without exposing other people to your illness.

The most important things anyone can do to protect themselves from this and other illnesses is to practice good hygiene and to stay home if they are ill, and the same preventive measures people should take for any seasonal illness, including: wash your hands often, especially after using the bathroom, before food preparation and before eating; cover your cough and sneezes; clean surfaces regularly.

Client FAQ

We are happy to work with you directly to accommodate your needs. Our flexibility allows us to quickly adapt as this situation continues to evolve.

As always, please let your account manager know if you have questions or if there is any additional information you need.

Contact Us


If you have questions, please contact our Member Services Department:

TTY users call 711


Hours of Operation
Monday – Friday
8 a.m. – 11 p.m. ET

Medicare Members

If you have questions, please contact our Medicare Member Services Department:

TTY users call 711


Hours of Operation
October 1 – March 31
Monday – Sunday
8 a.m. – 8 p.m. ET

April 1 – September 30
Monday – Friday
8 a.m. – 8 p.m. ET

Pharmacy Help Desk

Pharmacists can call our Pharmacy Help Desk with any questions:

7 a.m. – 11 p.m. ET
7 days a week


If you have questions or would like to discuss temporary changes, please contact your PBD Account Manager directly. You may also contact our Client Support team at

Stay Up-to-Date

Because this is a rapidly evolving issue, please check the following sources regularly: