We have worked diligently with our parent company, Independent Health, on preparedness efforts, which includes business continuity. Our commitment to our members is that they receive the same quality service and support they expect and deserve. Our teams are prepared with appropriate technology, skills and resources to assist you in any capacity.

We are closely monitoring developments through federal, state, and local health agencies, which are tracking the spread of the disease and continuing efforts to contain it. Because this is a rapidly evolving issue, we are encouraging our members to visit the federal Centers for Disease Control website.

Call your primary care provider and explain your symptoms and any recent travel history or close contact with someone who has. Before seeking health care, call ahead to the facility and tell them your situation. They will give you instructions on how to get care without exposing other people to your illness.

The most important things anyone can do to protect themselves from this and other illnesses is to practice good hygiene and to stay home if they are ill, and the same preventive measures people should take for any seasonal illness, including: wash your hands often, especially after using the bathroom, before food preparation and before eating; cover your cough and sneezes; clean surfaces regularly.