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Welcome,

Members!

You’re in the right place if you’re a Pharmacy Benefit Dimensions member looking for information regarding in-network pharmacy locations, drug coverage, mail order services, forms, or FAQs.  

Welcome,

Members!

You’re in the right place if you’re a Pharmacy Benefit Dimensions member looking for information regarding in-network pharmacy locations, drug coverage, mail order services, forms, or FAQs.

What You Need to Know

Drug Coverage

Find a Pharmacy

Mail Order 

Member Portal

Learn more information about your specific pharmacy benefit and coverage.

Explore answers to the most frequently asked pharmacy benefit questions.

Additional Resources

Quick Links

2026 Expanded Preventative List

2026 Preventative List

Specialty Medications + Reliance Rx

Glossary of Terms

Mail Order

Medicare

Forms

Prior Authorization Form
Request for a non-formulary prior authorized drug exception or step therapy.

Pharmacy Claim Form
Submit a prescription drug receipts for reimbursement.

Member Complaint Form
File a complaint, dispute, or level of dissatisfaction.

HIPAA Form
Share protected health information.

Appeal Form
Request an appeal on a prescription drug denial.

FAQs

Access Pharmacy Benefit Dimensions' Find a Pharmacy tool to search for the pharmacy closest to you, or log in to your Member Portal to search based on your personal plan and location. 

A drug formulary is a list of the most commonly prescribed drugs included in your pharmacy benefit. 

Before using a mail order pharmacy for the first time, you will have to register online, by phone or by mail. Registration instructions can be found here

Log in to your Member Portal to access your personal information and helpful tools. New member? Register here.

Independent Health Member?

Contact Independent Health for questions regarding your Independent Health medical coverage.

Contact our Member Services Department

Have a question? Our Pharmacy Benefit Dimensions Member Services Department is here to help with questions regarding your plan, benefits, etc.

Email Us

servicing@pbdrx.com

Call Us

1-888-878-9172

Monday - Friday, 8 a.m. - 11 p.m. ET

Log In

Access the Portal

Member Corner Skip The Pharmacy Line

Member Corner: Skip The Pharmacy Line

As a Pharmacy Benefit Dimensions (PBDRx) member, you can get a 90-day supply of maintenance medication delivered to your door at no extra cost with our mail order service.

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Member Corner Understanding Deductibles in Prescription Drug Coverage

Member Corner: Understanding Deductibles in Prescription Drug Coverage

The deductible stage marks the first payment stage of your health insurance benefit. Understanding how your deductible works will help you anticipate healthcare costs and avoid surprises at the pharmacy counter.

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Dimensions Newsletter | Winter 2026

Dimensions Newsletter | Winter 2026

This issue focuses on what matters most during the colder months. From helpful tips on managing asthma in cold weather to insights on maintaining a healthy weight for lasting energy and well‑being, this edition is designed with your health in mind. 

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