As an Account Manager for Pharmacy Benefit Dimensions (PBD), Andrew is the main point of contact with groups and their brokers. He provides stakeholders a connection to PBD and the channel for which important pharmacy benefit information flows.
An avid sports fan, Andrew also enjoys reading, hiking, learning different computer programming languages and traveling. He’s been to every Buffalo Bills home game since he was 7 years old, except for the two times the Bills beat the New England Patriots.
Andrew’s professional career started with Wegmans, spending almost 10 years honing his customer service skills in multiple departments. He was hired at PBD as a Client Support Coordinator and began to build relationships with PBD’s groups and brokers. As an integral part of the Client Support team for over 4 years, Andrew provided PBD’s groups with expert service and problem-solving skills. In his current role as Account Manager, Andrew is responsible for seeing clients through implementation, working with all the different departments of PBD to ensure things are running as they should, and being the face of PBD for groups/brokers.
DUTIES AND RESPONSIBILITIES
- Main point of contact for groups and brokers on member issues, payment questions, etc.
- Facilitate communication between PBD and our groups.
- Implement new groups and manage the renewal process.
- Coordination of clinical presentations.
“Never forget what you are, the rest of the world will not. Wear it like armor and it can never be used to hurt you.”
On a family vacation to Mexico as a child, Andrew had an unexpected appendectomy.